Privacy Policy

This Privacy Policy outlines how Mesomi (“Mesomi”, “we”, “us”, “our”) manages personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable regulations relating to cosmetic-grade skincare products in Australia.

 

1. Collection of Personal Information

Mesomi collects personal information necessary for providing our skincare products and services, including:

• Name and contact details 

• Billing and delivery information 

• Order history 

• Website usage data 

• Any information you voluntarily provide 

 

We do not collect health information unless explicitly supplied by you for product suitability enquiries.

 

2. How We Collect Information

We collect information through:

• Website orders and account registrations 

• Customer service enquiries 

• Cookies and website analytics 

• Email, SMS, or promotional sign-ups 

 

3. Purpose of Collecting Personal Information

We use your personal information to:

• Process and fulfil orders 

• Communicate order updates 

• Provide customer support 

• Improve our website experience 

• Send marketing communications (only with consent) 

 

4. Cookies & Analytics

Mesomi uses cookies and similar technologies to enhance user experience and track website performance. These may include third‑party tools such as Google Analytics. You may disable cookies via your browser settings.

 

5. Disclosure of Personal Information

We may disclose your information to:

• Payment processors 

• Delivery and courier partners 

• IT service providers 

• Marketing service providers 

 

We do not sell or rent personal information to third parties.

 

6. Overseas Disclosure

Your information may be processed by service providers located overseas. Mesomi ensures all partners meet APP requirements.

 

7. Data Security

Mesomi stores personal information securely using:

• Encrypted systems 

• Restricted access 

• Secure payment gateways 

 

However, no data transmission online can be guaranteed as completely secure.

 

8. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us at support@mesomi.com.au.

 

9. Marketing Preferences

You may opt out of marketing communications via unsubscribe links or by contacting us directly.

 

10. Website Behavioural Advertising

When you visit our website, cookies may be used to show relevant advertising through third‑party partners. You may opt out of personalised advertising via your browser or Google Ads Settings.

 

11. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

 

12. Updates to This Policy

Mesomi may amend this Privacy Policy as needed. Updates will be posted on our website with the revised effective date.

 

13. Contact Us

For questions about this Privacy Policy, please contact:

Email: info@mesomi.com.au